Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. The initiative is a new way of working at Spark where employees are cross-skilled across multiple customer touchpoints and are part of an end to end “homebase”. Resources will flow to where the customer is: contact centres, retail stores and at-home customer visits as demand requires.
The ability to adapt and recover sustainably and productively will drive business’s demand for more efficient steam technology in 2021. That is the headline finding from Aggreko’s latest industry research, which surveyed over 200 organisations across the public and private sector.
Dada Group, China's leading local on-demand delivery and retail platform, is pleased to announce that JD Daojia ("JDDJ"), the on-demand retail platform of Dada, has expanded its partnership with authorized phone resellers and accelerated their digitalization process to deliver products within one hour. As of March 2021, 670 authorized phone reseller stores have launched their services on JDDJ, covering hundreds of cities and counties in China, and had the access to JD's online channels through the Omni-channel Fulfillment Program.
Perfect Ward has signed up its first Australian customer for the company’s digital healthcare quality improvement solution. Ability Options, one of the largest not-for-profit Disability Service Providers in New South Wales, is using Perfect Ward’s mobile app to run continuous safety and quality improvement measures across 66 of its sites. Since trialling the technology in early 2020, Ability Options has transformed its inspection process, offering significant time savings, while creating a detailed framework that puts both managers and staff in control of the quality agenda.
5G is one of the pinnacle new technologies that is set to revolutionise everyday life. Driven by its core benefit of super-fast low latency internet, 5G has the strong potential to unlock the full capabilities of other advanced technologies like augmented reality and Internet of things (IoT). Despite these positive credentials, many are still cynical about 5G.
According to the Economist, one of the most significant outcomes of the pandemic will be “the infusion of data-enabled services into ever more aspects of life.” We were already expecting a transition to digital transformation thanks to technological advancement, dubbed the “fourth industrial revolution”. However, following on from the pandemic which forced countless businesses to switch to remote working virtually overnight, we expect digital transformation to continue to be adopted on a larger and more rapid scale – becoming an even more prominent objective for organisations in the future.
The Covid-19 pandemic set off a global quest to harness technology to keep us connected and curb the spread of the virus. Schools, offices and vital public services adapted to lockdowns by going online. Governments worldwide tried to chart the virus' trajectory from broad swaths of personal data. In some respects, the pandemic affirmed technology's indispensable role in our daily lives. But it also exposed and widened longstanding gaps in protecting human rights, both online and offline.
KUDO Inc., the leading Language-as-a-Service platform for multilingual online meetings, has announced two new partnerships in the APAC region with Expro Services and CMM. KUDO’s recent team additions, Duy Ngo (Head of Sales APAC) and Aryeh Sternberg (Enterprise Account Executive APAC), marked their continuing expansion in the APAC region. This expansion has been a long-term goal for KUDO as the APAC is home to global economic heavyweights like Japan, China, Australia, Singapore and South Korea, broadening their global footprint, and breaking even more language barriers in the process. Most recently, KUDO’s ever-growing network of global partners expands to now include Expro Services in Hong Kong and Indonesia’s based CMM.
5G internet networks, which were launched in Israel in September and should be widespread here in 2-4 years, will accelerate the digital transformations that are shaping the global economy, said Alon Berman, General Manager of Ericsson Israel. 5G refers to the latest (5th) generation technology standard for broadband cellular networks, launched less than two years ago. The technology will dramatically increase internet speed and latency (the time between a user action and the response), as well as improved reliability and network security that will enable a whole new generation of consumer and commercial possibilities.
Smoke rises between the houses from fuels being burned for cooking, threatening both the environment and human health through carbon dioxide emissions and indoor air pollution. Meanwhile, diapers that have not been properly disposed of are polluting waterways and sewage systems and become a potential source of disease. What do these two seemingly distinct problems have to do with one another? For starters, they are two of many hazards that the residents of Kibera - an informal settlement in Nairobi, Kenya, and one of the largest settlements in Africa - have to live with everyday. But both also were seen as an opportunity by the founders of a Nairobi start-up called LeafyLife that aims to recycle used diapers to produce a cheap, sustainable and clean fuel.
Volvo Cars has established itself as one of the leaders in autonomous drive development, following its announcement earlier this year that its next generation of cars will be available as hardware ready for the technology from production start.
A new global healthcare study published by the Future Investment Initiative Institute (FII-I), the not-for-profit global foundation that powers the annual Future Investment Initiative conference, revealed two critical findings: An additional 5% of GDP invested in the healthcare systems of developing countries could lead to an additional 9 years of healthy life expectancy. Integrating AI and robotics into existing healthcare systems could increase the efficiency of healthcare investment by up to 20%.