Australian Enterprise Awards 2023

Jan23227 Having enjoyed a prosperous journey to date, one-stop shop for family health in Adelaide, Pro Health Care, celebrates a win in the Australian Business Awards 2023. We find out more about the centre and its customer-centric ethos. Pro Health Care provides complete medical and multidisciplinary health services for the entire family under one roof and across numerous locations throughout Adelaide. These expert services go beyond treating the obvious, and a team of professional staff are always ready listen and ensure customers receive the right treatment. Pro Health Care prides itself on being a leader in family medicine through a truly innovative and collaborative approach between all clinicians including doctors, physiotherapists, podiatrists, psychologists, and others. “Embracing an ethos of patient-centred care, we strive to deliver the very best level of service at each of our practitioner owned and operated medical centres,” explains John-Paul Chitti, Managing Director at Pro Health Care. “Our patients enjoy the convenience and comfortability of being able to attend the one practice for all their healthcare needs. We’re able to build lifelong relationships with our patients and trust that they’re receiving high quality healthcare.” Established in 2007, Pro Health Care’s ethos and core values have stemmed from the work of three prominent general practitioners working within the western suburbs of Adelaide. The commitment, time, and care they have been giving their patients over 35 years is the cornerstone of the company’s entire philosophy. Since then, the medical centres have been structured around the patients as Pro Health Care emphasises a holistic approach to managing health and wellbeing, whether it be general medical, physiotherapy, podiatry, psychology, remedial massage, dental, nutrition, or exercise physiology. “The medical framework through which we operate focuses on collaborative reasoning and communication,” John-Paul continues. “A combination of values which we believe is the path to achieving the highest possible standards of care for our patients.” The organisation’s culture is built on the foundation of its core values: patient-centred care, collaborative workplace relationships, and positive health outcomes. When recruiting, Pro Health Care looks for team members who have qualities that align to these values, such as integrity, empathy, and excellence. “Our approach to healthcare is holistic and begins with a patient’s first conversation with one of our welcoming receptionists and throughout their healthcare journey with Pro Health Care,” explains Brett Size, Human Resources Manager at Pro Health Care. “We have a recruitment policy in place to ensure no shortcuts are taken when it comes to finding and securing the right people to assist us in delivering our vision.” During the Covid-19 pandemic, the team at Pro Health Care saw a huge shift to telehealth appointments with the centre being able to adapt and offer telehealth appointments to its patients in order to maintain the high care standards that patients have come to know and expect. Throughout the pandemic, the centre’s practices have had to constantly adapt and change as new information and guidelines were released. Moving forward, the organisation is committed to continuing to embrace healthcare technology, and place itself at the forefront of emerging trends as it evolves and rises in prevalence in Australia. Recently, Pro Health Centre was recognised in the Australian Enterprise Awards 2023 and named Most Experienced Family Medical Centre – Adelaide. This prestigious accolade is testament to the dedication and hard work of the entire team. The future is looking bright for Pro Health Centre as new advancements have already been implemented, including a new service, Pro Support Services, which offers home physiotherapy and podiatry support for those in aged care or NDIS/disability who want to maintain their independence of living at home. Pro Support Services also offers pre-employment assessments and occupational medicine support to businesses, big or small, across Adelaide, and Pro Health Care now plans to continue to build upon this offering within the Adelaide community. Contact Details Company: Pro Health Care Web Address: Most Experienced Family Medical Centre - Adelaide