September 2017

28 APAC / September 2017 , 1702AP43 Local Knowledge; Global Power A joint venture company betweenHitachi Systems, Ltd. and Sunway Technology Sdn Bhd, Hitachi Sunway Information Systems utilises the combined experience of these two industry giants, alongside the local knowledge of its staff, to provide clients with a truly unique range of services. We invited Cheah KokHoong to tell us more about the firmand the range of services it provides. Founded in 2013, Hitachi Sunway is the leading one- stop ICT solutions and services provider in ASEAN with a local presence in 16 locations across 9 countries; Malaysia, Singapore, Indonesia, Thailand, Vietnam, Myanmar, Cambodia, Laos, and the Philippines. Across these regions, the 1,000 firm’s clients are supported by a 300-strong workforce, all of whom are committed to providing the very highest standards of support and service, as Cheah discusses. “At Hitachi Sunway, our mission is to deliver Japan quality services at local prices. The company is set up in a hub and spoke structure, whereby we employ staff with a strong understanding of the country business practices and culture in which we are based, ensuring that they are able to provide the best services for our customers. “This local knowledge is central to setting us apart in such a fast paced market. Additionally, to survive in an industry that is constantly changing, we have to know and understand our customers, deliver what they want and help them succeed. We believe in a customer-centric approach, which is guided by our company core values of harmony, excellence, and integrity. These practices are employed across every aspect of our business; when driving growth, making product choices, and integrating new processes and capabilities into existing operations.” The breadth of Hitachi Sunway portfolio of offerings ranges from Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM) to end- to-end Systems Integration, IT Security, Data Centre solutions, Cloud solutions, IT Outsourcing and many more. Offering such a vast array of services presents a challenge, as the firm has to work hard to stay at the forefront of the latest industry developments, among which is the drive towards smart manufacturing, or Industry 4.0, as Cheah is keen to emphasise. “Industry 4.0 is no longer a hype; it is a real concept which the industry must embrace. Organizations are transforming digitally to stay relevant. Hitachi Sunway is strengthening our offerings (cloud computing, additive manufacturing, cyber security, mobility) by working closely with leading technology companies to enable organizations to transform digitally. We also ensure our engineers and consultants are upskilled to carry out their project delivery with confidence. If you look within the manufacturing industry, digitalisation is driving Industry 4.0. Hitachi Sunway work closely with leading technology companies to deliver “smart” factory enabled solutions such as cloud computing, additive manufacturing, cyber security, mobility, etc.” “This helps us to achieve our mission and continue to offer our clients the very highest standards of support and service. Customers choose partners who best understand their changing needs and drive them to even greater achievements in the future.” Ultimately, drawing on over 80 over years of combined industry-wide experience, deep technology expertise, award winning accolades and strong track records, Hitachi Sunway continues to enable its clients to achieve their business vision, as Cheah proudly concludes. “Looking to the future, Hitachi Sunway Information Systems is keen to build upon its current achievements and drive even greater success for our clients. Recently, we have announced our business territory expansion to Indochina, which is a continuation of our vision to build strength into the ASEAN region. Indochina shows tremendous growth potential, with high GDP growth in Cambodia, Laos and Myanmar, mainly attributed to the improvements in political and economic stability and increasing openness for international trade. This creates the need for a strong IT infrastructure in the region. Additionally, these markets are also very receptive to new technology, and as such we are looking forward to taking advantage of the opportunities we will find there.”