24 APAC / September 2017 , 1701AP06 Purity, Harmony & Tranquillity At Chanoyu Spa, they provide an intimate environment, where guests can relax and restore their sense of wellbeing. As the winner of the exclusive CEO of the Year – Australia, we interviewed the founder and CEO, Anne Nguyen to learnmore about the firmand her role within it. Chanoyu Spa’s mission is to help people to truly relax and take better care of themselves. Their services are inspired by the art of the Japanese tea ceremony ritual, which involves being mindful, welcoming and respectful. These values have been carried into their practice at Chanoyu, where they honour their guests with nothing less than full attention, each time they visit. Chanoyu Spa Customer Journey Standards of Excellence are as follows: • Hospitality - they pride ourselves on exceptional client care; • Consult / analysis - information gathering to recommend treatment solutions and homecare advise, for optimum results; • Quality products - natural based ingredients, with cutting edge technology for result driven treatments and; • Exceptional treatments - customised, hands-on treatments, with both therapeutic and results driven effect. Chanoyu is a Japanese word, meaning ‘traditional Japanese tea ceremony’. Founder and CEO, Anne Nguyen tells us what sets the firm apart and details the customer journey that can be enjoyed, when you enjoy one of their many treatments on offer. “Escape the hustle and bustle of the everyday life and be transferred to somewhere in Kyoto, Japan - where you will be relaxed in the traditional Japanese Ryokan room style, inspired by Onsen -traditional spas hot spring. Based on the philosophy of Chanoyu – ‘purity, harmony and tranquillity’, you are entering this journey. You will leave feeling relaxed, refreshed and renewed. “Your journey begins as you are greeted with our signature scent, then you will be invited to remove your shoes, before entering the treatment room and seated on the zabuton cushion on tatami mat floor. Drinking tea is a big part in Japanese culture. We serve finest quality Japanese green tea from Japan, as well as naturopathic herbal tea made locally. Over the years, we have been recommended by media and many, as one of the most traditional Japanese spas in Melbourne.” Anne Nguyen is known to her clients in Chanoyu as, ‘magic hands’. In terms of her background, she graduated from the Elly Lukas Beauty Therapy College, Melbourne in 2006, obtaining international qualifications there. From a very young age, she had a passion for beauty which of course, is still with her today. Anne then provides background to the firm, as well as her thoughts on beauty more generally. “After graduating, I worked in the industry and then travelled to Japan and carried out extensive research into Japanese hot spring and spa culture, before establishing Chanoyu Spa in 2009. “I have set and maintained the highest of industry standards, for my unique Japanese inspired business. Chanoyu has been awarded for Service Excellence and aims to introduce Melbournians and visitors to a ‘little taste of Japan’. Chanoyu offers an environment to both relax and escape from the everyday busyness of life and is distinctly different to the typical suburban beauty salon. “I believe that true beauty resonates from within. I want to encourage and remind women to look after themselves, because to take care of anyone else, you must first take care of yourself. As a business owner, I passionately believe that women should make choices and decisions that will allow them the time, as well as the space to be rejuvenated and feel good.” Anne holds the belief that women are the creators of their own futures. She believes that by making the time to take care of yourself, you will be able to play a bigger game, have stronger relationships and ultimately more success and confidence.