May 2017

42 APAC / May 2017 , 1703AP17 Providers of Bucket List Opportunities Aspire Lifestyles is a global leader in B2B benefit solutions and concierge services. We recently invited General Manager, AndrewQuake to tell us more about Aspire Lifestyles and the exceptional services they provide. Aspire Lifestyles has close to three decades of experience delivering concierge and customer services to customers of clients. With a wide range of custom-built programs that are designed to anticipate the needs of their client’s most valued customers and delighting them with every interaction. The world’s most prestigious brands and organizations rely on Aspire Lifestyles benefit solutions to build long lasting relationships with their customers. Their clients rely on the company to provide strategically integrated concierge and customer relationship engagement services to their high net worth customers. With a sizeable global presence with 25 concierge centers in 21 countries around the world, this makes Aspire Lifestyles one of the biggest concierge companies that enjoy global presence whilst retaining local insights. From client services to training, marketing to product development, every Aspire Lifestyles location is fully staffed with the expertise necessary to ensure a best in class approach to innovative program design and delivery, as Andrew explains to us what sets the business apart from the competition they face. “Our parent company, International SOS is the largest global medical assistance provider offering corporate clients medical, travel and security assistance benefits worldwide. Tapping on International SOS’ expertise, we are able to provide an integrated solution to our clients and their valued customers including peace of mind. “Here at Aspire Lifestyles, we have 1,500 staff in 25 fully owned centers across 21 countries, on hand to assist in over 90 languages and dialects, 24/7/365. Unlike our competitors who may be on different business models such as franchising. “In addition to planning an experiential journey, something that is exclusive and one of-a-kind. Affluent customers are also looking for a trusted provider who can offer an integrated solution to all their travel and safety needs when travelling abroad, so that they can have an enjoyable experience, and at the same time, have a peace of mind when travelling. “With this growing luxury travel trend, Aspire Lifestyles can provide an integrated and comprehensive offering to clients and their customers: “Bespoke Travel Services “Whether it is a short weekend get-away or a special vacation, our travel specialists can design a memorable travel experience with our network of travel providers. This includes travel planning, dining reservations, shopping service, access to special events or unique, once- in-a-lifetime bucket list items and even sourcing for yet-to-be- launched luxury products. “Travel Safety and Advisory “Leveraging on International SOS’ expertise and network, we offer pre-trip information and safety advice to help our customers prepare for their trip. In case of a security threat whilst traveling – our clients have access to security specialists to advise on how to keep safe during crisis situations. “Travel Medical Care “In case clients need medical help when travelling overseas, our team of medical experts can provide advisory services, arrange for local doctors and hospitalisation, and emergency evacuation if required.” Over the years the company has seen an increase in the number of affluent and HNW individuals but also, increasing travel trends. Andrew made a reference to an article in The Edge Singapore in 2014. Asia Pacific registered a world- leading HNWI population and wealth growth in 2013. There was no indication of slowing down. Asia Pacific HNWI wealth grew 18%, compared to the rest of the world’s 12%. This reached a record high of US$14.2 trillion in 2013. The Asia Pacific HNWI population grew an impressive 17%, in comparison rest of the world’s 13%, to reach 4.3 million individuals (within the region in 2013).” Looking ahead, Andrew highlights what the future holds for Aspire Lifestyles and reflects on the dedication shown by the talented staff. “At Aspire Lifestyles, we recruit and hire people who care about service and are passionate about the services that they provide. Our staff are the subject matter experts in travel, culinary and entertainment with both knowledge and connections in the market. We provide opportunities for our concierge consultants to observe and experience first- hand types of experiences our customers expect. “As for the future of the company, we will be introducing new programs as we see growth in new areas amongst the affluent sector. More details will be shared once the plans are firmed. “Continuing our effort in educating potential clients the value of concierge service and how it will build and further strengthen their branding in the market – participating in clients’ events, promoting our partners and privileges on our eNewsletter, etc. “Finally, we will continue to strive as market leader and to be innovative in providing the end to end solution on Aspire Lifestyles’ integrated platform.”