March 2017

APAC / March 2017 77 K Company: CT Connections Travel Group Name: Gary Reichenberg Email: [email protected] Web Address: Address: 69 Kooyong Rd, Caulfield North, Vic, 3161 Telephone: (03) 8527 4000 Every Connection Counts g of new technologies, some of them promise to deliver all these benefits, and yet many do not. We also work in a complex industry with advance purchase airline tickets, hotel accommodation which can be non-refundable, etc. Trying to find the right balance for your customer where non-refundable travel is less desirable given the nature of their bookings and the itinerary changes that are often needed. Airbnb is another new challenge, as are the likes of Uber.”