March 2017

APAC / March 2017 29 K Company: ActiveOps Limited Name: Paul Moroney Email: [email protected] Web Address: AsiaPac Address: 231 Kensington Road, Kensington, South Australia Telephone: +61 8 7070 0522 Producing Outstanding Results g engaged and skilled staff (and / or robots) required to meet customer demand efficiently. Simple yet challenging questions such as ‘how productive are we?’, ‘should we replace the three people that recently left?’ or ‘why are we working overtime in our team when the other teams are all leaving on time?’. Summary For optimal performance, the data and process to answer these questions at an organisational level need to be available to teams collaborating on a common understanding of operational priorities and customer needs. Organisations that continue to work the same way and get the same outcomes will be out performed by those that manage differently to create different outcomes.