APAC 2018 Malaysian Business Awards

8 APAC / 2018Malaysian Business Awards , MAL18009 Best Telemarketing & Customer Support Specialist 2018 Envo BPO Services Private Limited (ENVO) is a business process outsourcing company dedicated to assisting companies to growtheir business via the concept of outsourcing. JeremyLim, Director of ENVO talks us through the company and the innovative range of services it provides. Established in 2009, ENVO prides itself on being the specialist in telemarketing and customer support for companies in the telecommunication, banking, insurance, ride-hailing, direct- mailing, government and even beauty sectors. Additionally, ENVO assists clients with leads generation and customer surveys. Jeremy explores how this diverse range of services helps the firm to achieve its mission. “Here at ENVO, our mission is to educate companies to outsource their non-core activities with the vision of revolutionising the concept of outsourcing and let them focus on their core business. In order to be in the forefront of industry developments, we have also partnered with other outsourcers focusing in payroll, recruitment, accounting, despatch and even IT sector. We also partner with smart vending machine vendor to robotise the customer support service. With our business partners on board, we are able to scale greater heights being the one stop preferred outsourcing company for our clients.” It is this client focused approach that sets the firm apart from its competitors, as Jeremy is keen to highlight. “Unique to our market, ENVO strives to achieve the KPIs given by clients at a very competitive rate without compromising in quality and efficiency. At the end of the day, clients are results driven and are always tight on budget. Through our commitment to excellence, we are able to balance these two very important factors to our clients’ delight.” “At ENVO, we believe in openness and transparency to all our clients. We will allow our clients to have a trial period to observe if outsourcing is the best option for them. We will not jeopardise our core values in order to get a project. If outsourcing is not a good option for our clients, we will re-strategize and advise them accordingly.” Moving forward, ENVO will continue to drive innovation in its niche market and support its clients in the ever evolving corporate landscape, as Jeremy concludes. “Over the coming years, our plan is to expand globally with our business partners and continue to educate companies out there to outsource their non-core activities. We have plans to also work closely with our smart vending machine business partner to strategize the use of smart vending machines in providing outsourcing services.” “Ultimately, the concept of outsourcing is not new in Malaysia but there is a growing demand as of late due to the current economic climate. We have been getting enquiries from all over the world due to our strategic location and multilingualism. ENVO has been investing in call centre technologies to further enhance customer service experience and at the same time improving sales for our clients.” Company: ENVO BPO SERVICES SDN BHD Contact: Jeremy Lim Email: [email protected] Address: Unit 7-11, Level 7, Tower A, Vertical Business Suite, 8, Jalan Kerinchi, Bangsar South, 59200, Kuala Lumpur, Malaysia Branch: B-1-17, B-2-17, B-3-18, Block B, D-2-36, Block D, 8 Avenue Business Centre, Jalan Sungai Jernih 8/1, 46050, Petaling Jaya, Selangor, Malaysia Phone: +603-7610 2828 Web Address: www.envobpo.com