APAC Issue 7 2018

6 APAC / Issue 7 2018 , Taking Telecoms to a New Level Sheng Li Telecom is a privately owned and rapidly growing telecommunication company operating in a range of states across India and internationally. Having named the firmMost Outstanding Telecommunications Service Provider of the Year 2018 in our 2018 Global Excellence Program, we were keen to find out more and explore the secrets behind this innovative firm’s incredible success. Since its inception in 2008, Sheng Li Telecom has established itself in the field of Global Voice arena. The story started when Mr Riyaz Shaikh, Managing Director, and Mr Dwayne Periera, Director, began their journey with small step in the Global Voice market. Over a period of four years, Sheng Li Telecom emerged as one of the top carriers in the South Asia region in terms of Volume of Voice minutes traded per month. Alongside this achievement, Sheng Li also made inroads to enter into retail segment with dialler platform. This gave the firm the corporate might to partner with lot many Tier I operators and Mobile Service providers. Throughout these developments, the focus was always to build trust within the global carrier community keeping in mind the QoS and clean financial transaction. Later, in 2014, the duo took a wise step to diversify, through their sister concern, acquired the CLASS A ISP license to serve the customers on Pan India basis. This is the time when the internet was a buzzword in India, thanks to the Digital India movement. Needless to say, there was huge potential in the Indian market for wireline broadband Internet for residential and SMB segment customers and ILL mainly to cater to all level of Enterprise customers to meet their Internet requirements. Sheng Li Telecom worked hard to take advantage of this potential and support an even wider range of clients. In the three years since the launch of its ISP services, Sheng Li Telecom has emerged as a complete solution provider in the fields of Access, Networking, MPLS, SD WAN, Hosting Services, Cloud Services, Contact Center solutions, Video conferencing, Audio Conferencing, Unified communication and much more. Whatever service they are providing, to either global or domestic clients, Sheng Li Telecom’s mission is always to consistently enrich its clients’ lives through connection and collaboration. The firm works hard to create strong partnerships, with both vendors and customers without any barriers to ensure best collaboration, as its team has a very strong belief that this collaboration will lead to long term connections. Success has to follow once trust is established with vendors and customers who are, in turn, partners in the firm’s achievements, according to Sheng Li Telecom’s ethos. From the beginning this collaborative approach, rooted in the firm’s focus on gaining repeat custom from everyone it works with, has been central to its approach. Offering an end-to-end solution, Sheng Li Telecom do not believe in pushing unwanted or unrequired products or services on their clients, and as such they work closely with them to ensure VB180001 that their needs are met and they receive only what they require. When the solution is given with conviction and confidence, the outcome of the same: customer satisfaction. As part of this philosophy, the solution and offering has to be backed by a strong delivery and support team. As such, Sheng Li Telecom operates a supportive internal culture. Sheng Li has always believed in an open culture, and as such its senior management team are always