APAC Issue 1 2018

APAC / Issue 1 2018 17 Address: Level 7, 175 Liverpool Street, Sydney, NSW, 2000, Australia Phone: 0061 2 9080 1700 Email: [email protected] Website: www.traveledge.com.au Travelling to Success g systems and ability to provide consolidated reporting data. The leading technology companies are also partnering directly with supplier aggregators as part of the integrated process and to capture missed opportunity spend. By the end of 2016, TravelEdge completed a transformation program for both internal and client facing technology solutions, with one of the key objectives being to create a platform that is agile for suppliers and partners to connect into. “Drawing on this experience, we constantly work to adapt and develop, to ensure our continued success. The innovation initiatives provided a significant and positive impact on structure, operations and the culture of the business. By introducing innovative automation tools that replaced manual operations, the focus has shifted more to understanding deep customer needs. Accordingly, KPI’s were changed from operational focused to customer and innovation centric. Consultants became their customers advocates and commenced having more conversations about other value- added services. The initiatives also allowed for a shift in core mindset, where innovation and technology was viewed as the fundamental focus for all operations, and one which would need to be constantly restructured to cater for an ever-changing corporate travel environment.”