APAC Issue 1 2018

APAC / Issue 1 2018 13 Contact: Chetan Kasim Contact Email: [email protected] Address: Level 34, 1 Eagle Street, Brisbane 4000, Australia Phone: +61 1300 193 178 Mobile: +91 90366 57007 Website: www.valentabpo.com Specialists Within the Industry g month of operations and post the ISO 9001 & 27001 Certification, we had a lot of systems and processes in place. We became the world’s first ISO 9001 certified in Quality Management Systems in Paraplanning. “Essentially, our services are not the typical business processes. They are more of knowledge processes and hence it takes a lot of time to train and develop the staff and you got to keep them motivated at all times. The best way to do that is by growing so everyone gets an equal opportunity to grow. They have something to look forward too so if you can offer your staff job satisfaction and a good work environment, you can be rest assured that they will continue to deliver and go that extra mile.” However, the success does not stop here for Valenta, and Chetan gives us a glimpse into the future as he predicts what developments will arise within the financial and legal sectors which Valenta will have to adapt to. Again, technology is a key aspect of the company’s achievements, both in the present and the future, and the firm is already well placed to adapt to these advances. “Moving forward, technology solutions are going to change the way the Financial Services Outsourcing industry Works. You hear about layoffs at all the big banks and financial institutions across the globe as they are all trying to implement various AI and RPA solutions that are more cost effective and more efficient. Some of these Solutions will impact us directly however not for the next 5-7 years. AI and RPA are still at a very nascent stage. For example, Robo Advisory platforms are coming up every other day, but they are nowhere close to replacing a Human Financial Adviser and hence the need for Paraplanning will continue. Robo Advice is a great lead generation tool that Advisors can use to engage more with their clients so in a way, they can coexist at least until such a time that through the natural learning process, RPA tools are finally able to think and perform like advisers. The question is, how comfortable are people going to be with bots handling their finances? “Keeping the above in view, we are developing several technology solutions that will help our clients work more efficiently. The more the E-Commerce and online space grows, the more the risk of Money Laundering, Fraudulent transactions, terrorism financing etc rise and hence through our comprehensive Financial Crime Services, we will continue to add value to our existing and new clients.” In his concluding comments, Chetan signs off by explaining Valenta’s overall mission and where he envisions the company being in the future. Being a part of their client’s growth will be one of the most rewarding aspects going forward for the company. “With regard to the future, we want to be the best financial and legal service provider for Small and Medium businesses globally. The best way to do that is by constantly evolving. You may not get everything right in the first go. You need to be patient and be able to sustain in order to achieve results. We want to be a partner in our client’s growth and not just a service provider or a vendor.”