APAC Indian Excellence Awards 2018

8 APAC / 2018 Indian Excellence Awards , INB18008 Best Enterprise IT Consultancy 2018 & Award for Innovation in Digital Transformation Nihilent is a global consulting and solutions integration company using a holistic and systems approach to problem-solving. L.C. Singh, Founder and Executive Vice Chairman talks us through the firm and the range of services it has to offer. Established in 2000, today Nihilent works with clients across geographies and has extensive relationships with leading companies across many industries, and the governments in these countries. In these countries, the firm services a wide range of business verticals including banking, financial services, payments, insurance, healthcare, media and entertainment, retail, manufacturing and logistics, among others. Throughout these sectors the firm’s clientele includes the biggest banking and financial services companies in Africa, a leading retail chain in the UK, leading FMCG manufacturers in India, Australia’s communication management authority, the foremost media and entertainment company in South Africa among several others. Mr Singh explores how the company works to ensure excellence for this range of clients thanks to its vast service offering. “Here at Nihilent, our mission statement is ‘Change for Performance’, and this encapsulates our commitment to help client organizations become intelligent, high- performing, agile enterprises. Our client engagements span strategy implementation, transformation roadmap development, enterprise systems development and integration, setting up enterprise information data lakes, writing algorithms, developing dashboard, deploying cloud infrastructure, migrating workloads to cloud, monitoring information resilience, implementing mobile first principle, improving user experience design, wiring for business intelligence and analytics among others. “Over the 18 years of our journey, we have consistently evolved to deliver answers to the most pertinent business questions for our customers. For us, technology is just an enabler, and we place the customer at the core of our existence. The success we have achieved in winning this award can be attributed to our robust design-thinking-led approach to solving problems, using our patented change management and customer loyalty evaluation frameworks, deep dive user research, advanced analytics, and other state-of-the-art technology driven service offerings.” Exceptional client service is only possible with the aid of experienced and dedicated staff, and as such Mr Singh is proud of the team at Nihilent and the culture of support and collaboration that they cultivate. “Being based in India gives us access to a vast pool of immensely talented professionals across skill sets. India now boasts of a huge number of employable data scientists, cloud computing professionals, SAP specialists among others. To support our workforce and ensure that they are constantly motivated and able to provide our clients with the very highest standards of support and service, at Nihilent we have a strong culture of continuous learning and development. We make sure that each and every employee is aligned to the greater business objective and trained in all aspects of customer centricity. For example, almost all our employees are trained on the design thinking approach to problem solving and are required to apply the knowledge in their projects. We spend almost 10% of our revenue towards discovering, learning and enhancing intellectual capital.” Looking ahead, Mr Singh foresees even greater success for Nihilent as the firm seeks to adapt around the latest market developments and continue to support a wide range of clients. “Overall, Nihilent has already achieved distinction as a business Change Management company. We are now equipped to deliver holistic solutions to customers around the world, including in newer geographies, by leveraging the latest advancements in technology and newer thought processes. In the last few years, we have made three strategic acquisitions which has positioned us a strong player in BI, Analytics, and SAP implementation and consulting. We will continue to invest in such strategic opportunities in the future as well so that we can continue to support our clients and offer them the very highest possible standards of service which are able to meet their ever- evolving needs.” Company: Nihilent Ltd Contact: Anoop Bharadwaj Address: D Block, 4th Floor, Weikfield IT Citi Infopark, Nagar Road, Pune, 411 014, India Phone: 00912039846100 Website: www.nihilent.com