December 2017

24 APAC / December 2017 , 1712AP08 Aiming to be the Provider of Choice TRILITY is an established industry leader, solely dedicated in the delivery of water, wastewater, reuse and bio-solids solutions across Australia and NewZealand’s municipal and industrial sectors. We profile the firmand spoke toManaging Director Francois Gouws as we look to find out about the success of the company. TRILITY’S leadership draws on more than 20 years’ experience of providing high- quality solutions for the public and private sector clients including financing, design and construction, operations and maintenance, asset management, disinfection, specialist equipment and utility management services. The company has a growing footprint across Australia and New Zealand and its capabilities span the full life cycle of water infrastructure, delivering services to millions of end customers every day. TRILITY’s mission is ‘leading the way in water utility solutions’, and Francois Gouws of TRILITY tells us more about how the Company achieves this objective. “Here at TRILITY, we focus on providing appropriate solutions to the wide range of challenges which our clients are faced with. Our technical teams strive to keep abreast of innovation and new technologies, and our commercial teams examine a range of approaches to ensure solutions are delivered as cost effectively as possible over the long term. “TRILITY also focuses on active participation in a range of industry associations to ensure we contribute to the overall advancement of the water industry. Our participation includes major national bodies such as the Australian Water Association, Water Services Association of Australia and the Committee for Economic Development of Australia as well as numerous state-based associations and organisations.” A brief overview of the Australian water market notes that water service delivery, and TRILITY’s customer base, varies significantly across Australia and New Zealand. In general; in Western Australia, South Australia, Tasmania and the Northern Territory, state-wide utility companies are responsible for water supply and distribution on an almost state or territory wide basis. Furthermore, in Victoria, New South Wales, South East Queensland and Auckland there are separate municipal retail service providers that cover the major municipal centres and regional Victoria and; Local governments provide water services in most parts of Queensland, New South Wales and much of New Zealand. Discovering more about the Australian water industry, State and Local Government owned entities are generally responsible for the ultimate delivery of water, but private sector operators are increasingly involved, working in partnership with government owned utilities. Interestingly, within the market, there is significant outsourcing of capital project delivery and maintenance services to the private sector; and discrete water and wastewater treatment assets and associated services are increasingly provided by private sector operators (e.g. water treatment, wastewater treatment, desalination, filtration and recycling) and; the growth in outsourcing is expected to continue as governments seek to improve operating efficiency and control the overall cost of service to customers. While there are a number of key issues a recent Deloitte/ Australian Water Association State of the Water Sector Survey identified five of the most