Business Awards 2018

14 APAC / 2018 APAC Business Awards , ABDA Group Nov18621 Best Global Cargo GSSA 2018 Thanks to its wealth of experience, ABDA offers a total cargo management approach which offers true value for its clients, as we found out when we profiled the award-winning firm. Established in 1989, ABDA has since flourished, offering a wide range of services and solutions to meet the varied needs of its clients. Today, these clients include household names such as DHL, Kuehne+Nagel, Nippon Express, Agility, NNR, DB Schenker, Ceva, UTi, Damco, Kintetsu, Yusen Logistics and Expeditors. For these clients, ABDA uses an old-fashioned, client focused approach to service which revolves around transparency, communication and collaboration. The firm conducts regular meetings, sets KPIs and delivers them, provides training and conducts team building programs, allowing it to consistently meet every customers’ expectations. Unique to the market, while GSSA contracts are aimed mainly at selling activities, ABDA’s Total Cargo Management (TCM) approach means complete and comprehensive management of an airline’s cargo division. This means that ABDA would take on all areas of managing a cargo or passenger carrier from sales, ground handling, cargo revenue accounting, operational audits, claims and insurance, communication with passenger division for scheduling, routing, fuel management, etc. In addition, ABDA has played an active role in the growth and success of the world’s most successful TCM company, Leisure Cargo GmbH. Owned by Air Berlin Group, Leisure Cargo GmbH and ABDA work together to manage and market the capacity of 19 airlines wherever the airlines choose to deploy aircraft. This has been an incredibly successful venture, with Leisure Cargo GmbH touching record turnover figures of well over 130 million Euros in 2014. The groups vast industry network helps ABDA’s partner carriers to obtain ad-hoc SPAs via main hubs to niche destinations for general cargo and project shipments. This enables carriers to expand their network to new territories and also get the feeders to their hubs from new origins. Internally, the firm has a proactive culture which revolves around client service. For staff to embrace the culture with some degree of commitment involves the participation of Senior Management through regular briefings, staff engagements at all levels and conducting team building programs. ABDA is fortunate in attracting staff who subscribe to its philosophy and practices. In its efforts to attract the best, the firm target individuals with the right potential and credentials through recommendations, word of mouth, head hunters and even extending partnership if need be to get the best candidates. This ensures excellence for every client and a strong work dynamic for staff. The successes that the ABDA has achieved since inception have helped the group to work towards achieving its mission: to ensure prompt and reliable service at a fair price for its customers worldwide; whilst at the same time, providing a profitable solution for the group’s partner airlines. Overall, it is ABDA Group’s vision to be a global champion in the total cargo management activities. As such, looking ahead the group will continue to innovative and enhance its service offering so that it can become synonymous with top quality service, safety and profitability. Contact Details: Company: ABDA Group Contact: Stacey Lok Website: