Australian Enterprise Awards 2021

27 APAC / Australian Enterprise Awards 2021 , As a custom home builder, Activa Homes Group’s focus is on building for its clients. That means building to client’s design and specification and helping them to achieve their property goals. Whether it is building a dream home, an investment property or simply getting the process started with a custom design, Activa Homes Group can help. “In addition to our numerous years of both personal and professional experience in the building industry, our true area of expertise is in the way we build relationships with our clients”, explains Office Manager, Sharon Janssen. “You can place your trust in our award-winning service, attention to detail and our desire to exceed your expectations.” Sharon continues to explain that building does not need to be stressful and that the job of Activa Homes Group is to ensure that the process is as relaxed and straight forward as possible; so that clients can simply sit back and enjoy both the journey and the reward. The housing industry had been particularly difficult in Western Australia over the last 24 months, with a downturn of 48% from the peak of activity in 2014. However, Activa’s forward planning meant that it was able to make decisions which ultimately stood the company in good stead for the onset of the global Covid-19 pandemic in 2020 and the industry’s subsequent recovery. Sharon explains further: “Our company swung into action lobbying the HIA, MBA and relevant State and Federal Ministers with regards to the housing industry requiring support. This support was then delivered in the form of the Federal HomeBuilder and State Building Bonus Grants.” With the upswing in qualified leads generated by these grants, the company is now looking at tripling its expected turnover in the 20/21 and 21/22 financial years. To ensure that it can continue to deliver and improve upon its already high levels of customer service, Activa has employed an additional three team members and continually seeks ongoing feedback from current and past clients in order to constructively improve its systems and processes. Activa Homes Group has built its entire reputation as Perth’s Custom Building Specialist on its excellent levels of customer service and satisfaction. After winning the 2013 HIA Perth & WA Excellence in Customer Service Award (for the best small builder) in its first full year of trading, the company has levelled up and has consistently been nominated as a finalist and/or winner in the Customer Service categories of both the MBA and HIA Awards in consecutive years. “To our company, customer service means approaching each of our clients with honesty, integrity and a genuine desire to help them achieve their property goals. We always approach every client with a Custom Home Builder of the Year - Western Australia Based in Perth, Activa Homes Group has somuchmore to offer than the average building firm. We speak to Sharon Janssen about the company and its impeccable reputation for customer service excellence. Jan21151 Activa Homes Group Pty Ltd Company: Activa Homes Group Pty Ltd Contact: Sharon Janssen Website: win-win attitude. If we can help them to achieve their goals...then we have achieved ours.” As the company celebrated its ninth birthday in March this year, it is facing its busiest year ever in terms of contracts signed and jobs under construction. “From this foundation, we seek to attract new clients that are looking for more than just ‘a builder’. They are looking for a company that understands what they are wanting to achieve and assists them to reach that goal.”