Australian Enterprise Awards 2020

27 APAC / 2020 Australian Enterprise , Riverside Holiday Resort Urunga Jan20446 Best Family-Friendly Holiday Resort - NSW The perfect holiday canbe a contentious issue, especiallywhenbalancingbetween theneed to stayon budget, find enough of interest aswell as being different fromthe everyday. Satisfying all these needs is RiversideHoliday Resort Urunga. Overlooking theKalang River, this award-winning company has a lot to say for itself. In the light of its award-winning success, we decided to find outmore. Riverside Resort is one of three holiday resorts on the East Coast of New South Wales owned and operated by the not-for-profit organisation “The Federation of Community Sporting & Workers Clubs.” Its mission is a simple one, namely “to create an inclusive environment where our members & guests enjoy life and make memories regardless of their abilities.” This carries through to the purpose of the Riverside Resort, therefore. With fantastic, fully self-contained accommodation, up to six guests can be catered for in each unit. All the buildings are family-friendly, fully accessible and naturally available at an affordable price. Nestled in the lush green slopes of a beautiful location, it’s the obvious choice for those wanting to spend some time away. Many guests come back time and time again to relive that first experience, with the fact that the staff always go above and beyond playing a major part in this. No doubt this success is one of the reasons behind the company’s recent achievement as a Quality Tourism Accredited Business, in the light of winning several awards at a local, state and regional level. The importance is always in making sure that the resorts are accessible to all. Since the National Disability Insurance Scheme was put into operation, there has been considerably more flexibility in the provision of suitable respite accommodation. Of course, the Riverside Resort has always pledged to create an environment that is inclusive in every respect, meaning that accessible and wheelchair accessible accommodation has always been on offer with inclusive accommodation and facilities a key focus for upgrades in the past few years. Wheelchair accessible paths allow people to travel throughout the resort, while all the BBQ area furniture has been fabricated to cater for wheelchairs. The saltwater swimming pool that forms the centrepiece of the resort offers a ramp and railing, along with a hydraulic lift to assist people with easily getting in and out. Like all businesses, Riverside Resort is feeling the benefit of cloud-based programs such as Reservation Management System for books, which combines bookings from the website and online booking portals like Booking.com, Expedia and the Australian Tourism Exchange. This modern attitude feeds the company’s media perspective, with HootSuite used to handle all social media account, Canva used to create artwork and adverts and YouTube to share footage. With an eye on what is to come, Riverside Resort have just rebuilt all its websites through HubSpot, with the added flexibility of the program allowing the team to take the relationship between marketing and customers to the next level. The implementation of technological solutions such as HubSpot CRM/marketing programs will also allow the business to provide guests with the top-quality service they expect. The success of Riverside Resort has created the opportunity for expansion, with eight additional units being constructed to bring the resort to full capacity. the expansion is planned to include sixteen additional car parks, including eight double parking spaces to facilitate those guests who bring boats to enjoy on the river. A large storeroom has been constructed to increase the available facilities, while the office has been extended from a one-person office to be able to fit three. All these exciting plans and developments show a business that is moving confidently forward into the future. With an eye on accessibility, on customer need and on making memories, Riverside Resort is both a business and a holiday not to miss. Readers of APAC are in for a treat, because Riverside Resort is able to offer a special discount of 15% from all holidays. The offer runs for six months from 15th Feb to 15th August 2020. Bookings can be made via our website http://www.riversideholidayresort.com.au/ and to access your discount, use the promotional code: BEACH Contact Details Company: Riverside Holiday Resort Urunga Contact: Rebecca Beaton Website: www.riversideholidayresort.com.au

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