APAC 2017 Australian Enterprise Awards

, AE170026 Best Training & Recruitment NPO - Australia Novaskill is a leading workforce education provider, passionate about connecting people to a world of learning, jobs and personal development. We invited John Liddicoat to share the secrets behind its success with us. Novaskill is a multi- industry Registered Training (RTO) and Group Training Organisation (GTO) which has, for 36 years, continually supported thousands of students in achieving outcomes that include increasing retention and completion, and engaging and supporting employers. This experience has led to long-standing relationships with industry and business in particular small to medium enterprises (SMEs), which comprise 90% of our client base. The firm offers a proven track record of mentorship with priority groups, eg. Australian apprentices aged between 16 and 24, of Aboriginal or Torres Strait Islander descent, those with learning difficulties, social dislocation, or disability. It supports thousands of young job seekers obtain pre- employment, vocational and foundational education within an industry context; providing a cost effective and safety conscious service for businesses. The organisation undertakes the responsibility for the quality and continuity of an individual’s employment and education on behalf of host employers. Its clients, customers and stakeholders can be assured that the organisation applies the highest values of honesty, integrity, professionalism and respect in all its dealings. Gail discusses the firm’s service offering in more detail. “Here at Novaskill, we have extensive experience in the development, implementation and execution of training projects for national clients, government, employers and for individuals. Our success stems from quality product and service interactions, that ensure educational and employment goals of our clients are achieved. “Testament to our successful recruitment and management strategy is our outstanding completion rates of our young students which are significantly higher than recognised national averages.” As a not for profit entity, Novaskill is governed by a Board of Directors, guided by a Memorandum and Articles of Association. The Board’s membership provides a stable platform that meets monthly to review company operations and performance, ensuring that the Company is achieving its organisational and contractual objectives. John describes how the firm works to achieve these aims through its dedication to supporting its service users. “Novaskill is bold and innovative in our approach to delivering our mission and fulfilling our purpose. We are hardworking and dedicated so it is tremendous to have our team’s efforts recognised. Like all businesses ours is defined by its people. “Our people define our capacity to deliver services, how our customers feel about us, and whether or not they return. In addition, through their actions, our people define the culture of our business, they layout the fabric of who we are, what we do and how we do it. It is our people who define how colleagues feel about their work and who set the standard for those around them; which ultimately determine how often and how much we support our community and enrich lives.” Overall, John believes that what marks the firm out as the best option for those seeking support is its dedication to driving individuals to achieve excellence. “Empowerment is our core business. Novaskill stands apart from most organisations in that its products and services are not tactile. Providing skills for life, our organisation has been founded on the principles of practice in ensuring societal needs are met via intervention at grass root and early stage levels with individuals at risk of disengaging from family, education, employment, and/or their community. “As a socially responsible organisation we are set apart via the provision of education and information mentoring and shared services that empower individuals to develop and grow through skill acquisition and application in various settings.” Looking ahead, Novaskill will continue to offer the same superior quality support and solutions to clients as it seeks to build upon its current success and grow even further, as it seeks to move into exciting new markets, as Gail concludes. “HGT Australia (Novaskill), is responding to the Chinese government’s ambitious plan to transform the country’s aged care industry by partnering with Chinese institutions to deliver vocational training and Train-the- trainer programs. “In 2020, China’s population is expected to exceed 1.4billion, of which 248 million will be aged 60 years or above. With the Chinese government aspiring to provide a workforce of 10 million aged care workers by 2020 we are responding to a rapid growth in demand for skills. “In response to the emerging demand for more highly skilled Aged Care professionals HGT Australia entered into formal cooperation agreements with schools, hospitals, public and private care providers across numerous locations including Shanghai, Guangzhou, Nanjing, and Chengdu during 2015. “After 36 years of successful operation in Australia, expansion into China is a significant strategic priority for HGT Australia and has proven that Australia can play an active and important role in helping shape the future of China’s health and aged care industry.” Company: Novaskill Contact: John Liddicoat – General Manager Contact Email: [email protected] Address: PO Box 328, New Lambton, NSW 2305, Australia Phone: 0061 1300 885 680 Website: novaskill.com.au

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