2 APAC / April 2017 Editor’s Note , Welcome to the April 2017 edition of APAC Insider, which boasts a varied array of features, including coaching and mentoring, the travel industry, healthcare, manufacturing and banking to name a few. In research from Frost & Sullivan, we discover that the emergence of enhanced customer experience (CX), the replacement of legacy systems, the upgrade of existing solution portfolios, and an increasing focus on the optimisation of contact center operations are factors driving growth in the Asia- Pacific contact center application market today. In recent news, MYPINPAD Asia, an enabler of secure multi-factor authentication for touchscreen devices such as smartphones and tablets has announced a new partnership with Mswipe, India’s largest independent mobile POS merchant acquirer & network. I hope you enjoy reading this insightful edition. Jonathan Miles, Editor Phone: +44 (0) 203 725 6842 Email: jonathan.mile [email protected] Website: www.apacinsider.com AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.