Welcome to the April 2017 edition of APAC Insider, which boasts a varied array of features, including coaching and mentoring, the travel industry, healthcare, manufacturing and banking to name a few.

In research from Frost & Sullivan, we discover that the emergence of enhanced customer experience (CX), the replacement of legacy systems, the upgrade of existing solution portfolios, and an increasing focus on the optimisation of contact center operations are factors driving growth in the Asia-Pacific contact center application market today.

In recent news, MYPINPAD Asia, an enabler of secure multi-factor authentication for touchscreen devices such as smartphones and tablets has announced a new partnership with Mswipe, India’s largest independent mobile POS merchant acquirer & network.

I hope you enjoy reading this insightful edition.